Frequently asked questions

How to reset your password

You can reset your password directly on the Knowledge Lab Nigeria platform by following these easy steps:
1. Click on ‘Sign In’ on the Knowledge Lab Nigeria home page.
2. Click on ‘Forget your Password?’ on the pop-up (bottom right corner).
3. Enter the email address you originally used to register on Knowledge Lab and click ‘OK’.
(Using a different email will prevent the reset link from reaching you)
4. Check your email inbox for a reset link.
(Remember to check your Spam / Junk folder if you don’t receive the email)
5. Follow the instructions in the email and click on the link to reset your password.
6. Enter and confirm your new password. Click 'OK' to reset.
Your password must have:
  •  8 – 50 characters length
  •  One uppercase character
  •  One lowercase character
  •  One number (0 – 9)
  •  One special character (&*%^$_)

How to attend a webinar

You can attend a webinar directly on the Knowledge Lab Nigeria platform by following these easy steps:
1. Visit Knowledge Lab Kenya and ‘Sign up’ to register your account (once-off) or ‘Sign in’ to your existing account.
2. Click on ‘Learning & Education’ on the navigation bar (top) and select ‘Webinars’ from the drop-down list to view the available webinars.
3. Click on ‘Enroll’ on the webinar activity that you want to attend.
(You will be directed to the activity page)
4. Click on ‘Register for free!’ to enroll to the webinar activity.
A notification will pop-up confirming your enrolment / registration to the webinar activity.
5. Click on ‘Continue’ to access the activity.
You will be directed into the activity to access from where you will join the webinar and access any addition info or material (if applicable).
Take note that the link to join the live session won’t be available until it’s time
to join in.
6. When the live session is ready, click on ‘Join Live Session’ to join the webinar.
Alternatively, you can download and add the link to join to your Mailbox calendar by clicking on ‘Add to Calendar’ and selecting the calendar of your choice.